The Black Letter team genuinely feels like an extension of our own. They’re proactive, sharp, and always thinking ahead, there’s no need to chase or brief them on the basics. They just get it, which makes working with them effortless and reassuring.
Their support on litigated matters, inquests, and inquiries has been exceptional. They understand the pressures and sensitivities that come with this kind of work and instinctively know where the boundaries lie. We never have to explain what’s appropriate, they just know. They’re also brilliant with clients: calm, credible, and able to slot seamlessly into wider teams. That kind of experience is rare and a world apart from any other agencies that we’ve worked with. It gives our lawyers real confidence knowing Kerry and the Black Letter team is alongside them.
They’ve also played a big role in helping us raise our profile in this space. Their judgment is spot on, their writing is strong, and they know how to shape a message that lands. On top of all that, they’re just great people – friendly, accessible, and always up for finding a way through. We trust them absolutely and see them as a key partner.
